Great question! We've created a special section here.

Absolutely! To see a sample ERP, simply go to MyRoadID.com. In the First Responder section, key in Serial Number 12345678 and Pin Number 12345.

The Road ID Emergency Response Center is staffed by live operators 24/7/365. In an emergency, a First Responder simply dials the number engraved on your Interactive ID to speak with one of our live operators. After the First Responder supplies the serial number and PIN engraved on your ID, the operator will provide the necessary information in your ERP.

The initial cost of a Road ID Interactive is the same as a Road ID Original ($19.99 - $29.99). When you purchase Road ID Interactive, you are given 6 (six) FREE months of membership to the Emergency Response System (ERS). Each additional year is only $9.99! (less than 84 cents a month).

You create your own Emergency Response Profile. After purchasing an Interactive ID, you will go to MyRoadID.com to create your secure, online ERP. We do not, currently, offer a service to create or update your ERP for you. So, the Interactive ID is recommended to those that have access to the internet and are comfortable browsing the web.

You can change your ERP as often as you want. There is no charge for updating your ERP. In fact, it is very important to keep you ERP accurate and up-to-date. Therefore, we encourage you to update it often.

The serial number and pin number is the key to accessing your Emergency Response Profile. With these numbers, a person can gain access to your ERP and all the information that it contains. As a result, you want to protect these numbers and keep them out of plain view. This is why they are engraved on the back.

Great Question. At Road ID, we treat your security and privacy as seriously as our own. So, you can trust that we will do everything possible to protect the information that you supply in your ERP. We not only use the latest Secure Site technology, but we also adhere to a Privacy Policy that was written with YOU in mind, not US. We absolutely refuse to share your personal information with any unauthorized business, organization, or individual. Of course, however, the purpose of an Interactive ID is to provide the information supplied in your ERP to medical personnel, first responders, or any individuals who have access to the unique serial number and pin number combination engraved on the back of your Interactive ID. Accordingly, we urge you to protect the security of your Emergency Response Profile by safeguarding your Interactive ID and the serial number and pin number engraved on it. Only provide these numbers to persons or entities that have a legitimate need to access your Emergency Response Profile. We encourage you to protect your Interactive ID like you would protect your wallet.

You have seen the Energizer Bunny commercials, right? Well, the MyRoadID.com Emergency Response System is the same - it keeps going and going and going. We have designed the system to be available 24 hours a day 365 days a year with zero downtime. The explanation on how we achieved this is going to get a bit technical - so hold on. The Emergency Response System was developed using redundant servers and data centers in geographically different locations (Herndon, VA; Dallas, TX; Orlando, FL; Atlanta, GA). This enables our secure database and web servers to failover to operational servers in the event any one data center or server goes black. Although this event is highly unlikely, we protect against it to ensure that your ERP will be available at all times.

Absolutely. If you wear different IDs for different activities (i.e. running and cycling), you can Activate both of those IDs to the same Emergency Response Profile. This way you don't have to create or modify different Emergency Response Profiles. Also, each time you purchase an Interactive ID, you get 6 FREE months of membership to the Emergency Response System. So, if you add a second Interactive ID to the same Emergency Response Profile, your membership will be extended for another six months.

Yes. The Interactive ID is available in all 5 Road ID styles (the Wrist ID, the Shoe ID, the Ankle ID, the Shoe Pouch ID, and the FIXX ID) and all colors.

It is important to remember that the serial number and pin number that is engraved on the back of your Interactive ID is the key to accessing your Emergency Response Profile (ERP) and the information that it contains. As a result, if you ever lose your Interactive ID, you will need to report it lost immediately. Reporting it lost will disable your ERP so that unauthorized persons will not be able to view the information that it contains. You can report your ID lost online at MyRoadID.com or by phoning 800-345-6336 M-F, 9-6 ET.

No. After you receive your Interactive ID, you will register it online at MyRoadID.com. During the Activation process, you will tell us how you want to be billed for membership renewals. You have the option to have us autobill a credit card, prepay for a fixed number of years, or simply have us remind you when your membership is about to expire.

1. Online at www.MyRoadID.com
2. Via Telephone: The Road ID Emergency Response Center (ERC) is staffed with English speaking agents 24/7/365. The ERC can be reached by dialing several different country-specific phone numbers. We currently have phone numbers in London, Australia, Mexico, Amsterdam, New Zealand and the United States. When you order your Interactive ID, you get to select the phone number(s) that you want engraved on your ID.

Good question. You only pay the yearly membership fee ($9.99) for each ERP (Emergency Response Profile). In other words, if you have 2 IDs Activated to the same ERP, you will only pay one $9.99 fee to renew the membership for both Interactive IDs. Also, remember that you get 6 FREE months of membership with each purchase of an Interactive ID. So, if you purchase two IDs for the same ERP, you will get 1 year of FREE membership to the Emergency Response System.