Connect with Us, We Make it Easy!

First Responder Information

> Standard Hours of Operation:

Mon-Thur 9-5 / Fri 9-4:30 ET

SMS Text:

Chat Offline

Live Chat:

Chat Offline

By Email:

Have no fear. We WILL respond to your email. Seriously.

Customer Service:

> Call Us:

Go ahead, pick up the phone. A mildly-charming and devastatingly intelligent human (or dog) will quickly answer your call.

Toll Free: 800-345-6336
Local: 859-341-1102
Fax: 859-823-4104
International callers:
Your international prefix + 1 + 859-341-1102

> Go Social:

We also reply to our pals on Facebook and Twitter.

Other ways to connect with us:

> Returns:

Did you make a mistake? Did we make a mistake? If so, no worries. Making things right is easier than you think. Check out the info below or head on over to

Before you dig out the packing tape and trudge over to the post office, fire off an email to One of our helpful Customer Service reps will hook you up with a hassle-free solution.

Or, if you prefer, simply give us a call. You will speak to a real human being right here in our office. Numbers and business hours are listed above.

And lastly, if you really need our mailing address:

Road ID
P O Box 17350
Ft Mitchell, KY 41017

Road ID Jobs :

Interested in a seat on the bus? Click here for our open positions.

> Visit Us in Person:

1845 Airport Exchange Blvd
Suite 230
Erlanger, KY 41018

> Bus Drivers:

If you want to talk to one of the owners, just ask. Our names are Edward Wimmer and Mike Wimmer!

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